Terms & Conditions

1. Agreement to Terms

By accessing and using the OM Surgical Solution website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. Products and Services

OM Surgical Solution provides medical and surgical equipment, instruments, and related products. All products are subject to availability. We reserve the right to:

• Modify or discontinue products without prior notice
• Limit quantities of products ordered
• Refuse service to any customer at our discretion

3. Pricing and Payment

• All prices are listed in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without notice
• GST and other applicable taxes will be added as per government regulations
• Payment must be made through our accepted payment methods
• Orders are confirmed only upon successful payment verification

4. Orders and Shipping

Order Processing

• Orders are processed within 1-2 business days
• You will receive order confirmation via email
• We reserve the right to cancel orders if products are unavailable

Shipping

• Delivery times vary based on location and product availability
• Shipping charges are calculated at checkout
• Risk of loss passes to buyer upon delivery

5. Returns and Refunds

We accept returns under the following conditions:

• Products must be returned within 7 days of delivery
• Items must be unused, in original packaging, and in resalable condition
• Medical equipment with broken seals cannot be returned
• Refunds will be processed within 7-10 business days
• Shipping costs for returns may be borne by the customer

6. Product Warranty

Warranty terms vary by product. Please refer to individual product descriptions for specific warranty information. General warranty terms:

• Warranty covers manufacturing defects only
• Warranty is void if products are misused or modified
• Proof of purchase is required for warranty claims

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of OM Surgical Solution and is protected by copyright and trademark laws. You may not:

• Copy, reproduce, or distribute any content without permission
• Use our trademarks or logos without written consent
• Create derivative works from our content

8. Limitation of Liability

OM Surgical Solution shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product in question.

9. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.

10. Contact Information

For questions regarding these Terms and Conditions: