Frequently Asked Questions

Placing an order is simple:

1. Browse our products and click on the item you want
2. Select the quantity and click "Add to Cart"
3. Review your cart and proceed to checkout
4. Enter your shipping details and complete payment
5. You'll receive an order confirmation via email

We accept various payment methods including:

• Credit/Debit Cards (Visa, MasterCard, RuPay)
• Net Banking
• UPI (Google Pay, PhonePe, Paytm)
• Bank Transfer for bulk orders

You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and cannot be changed. Please contact our support team immediately if you need to make changes.

Shipping times depend on your location:

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Express shipping is available for urgent orders at an additional cost.

Yes! We ship to all states and union territories across India. For bulk orders or international shipping inquiries, please contact our sales team.

Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your shipment on the courier partner's website.

Yes, all our medical equipment and surgical instruments comply with Indian and international quality standards. Products come with relevant certifications including CE, ISO, and FDA approvals where applicable.

Warranty varies by product:

• Electronic equipment: 1-2 years manufacturer warranty
• Surgical instruments: 6 months to 1 year
• Consumables: No warranty but quality guaranteed

Check individual product pages for specific warranty information.

For high-value equipment, we offer product demonstrations. Please contact our sales team to schedule a demo at your facility.

We accept returns within 7 days of delivery, subject to the following conditions:

• Products must be unused and in original packaging
• Sealed products with broken seals cannot be returned
• Proof of purchase is required

To initiate a return:

1. Contact our support team with your order number
2. Explain the reason for return
3. Receive return authorization and shipping instructions
4. Pack the item securely and ship it back
5. Refund will be processed within 7-10 days of receiving the product

If you receive a damaged product, please contact us within 24 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no extra cost to you.